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annikki1
Level 2

Can not create a new project? error message 'For SMB, client local id must not be null'?

I have had an open case since mid September. xxxxxxxxxxxxxxx@xxxxxx.xxx has access to our account. Looking for advice or work around for creating project. I have several projects but can not create a new one.
9 Comments 9
lxue
Level 2

Can not create a new project? error message 'For SMB, client local id must not be null'?

same here. I am very disappointed for Intuit's QBO service. I have to create a lot of new projects every day. Customer service told me I have to wait up to 30 days to solve the problem. Can I delay up to 30 days to submit reports to CRA? The answer is no.  

JamesM4
QuickBooks Team

Can not create a new project? error message 'For SMB, client local id must not be null'?

Hi there. Thanks for reaching out to us here. Our engineers have been made aware of the issues you've described. They're working hard to help get you back on track with your work. if you'd like to receive updates about the investigation, I recommend contacting our support team so they can add your account to the investigation. Here are our contact details:

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I appreciate your patience so far. You're more than welcome to ask questions in the comments below. I've got your back. 

 

 

 

asj8279
Level 2

Can not create a new project? error message 'For SMB, client local id must not be null'?

I'm having the same issue too!  Very frustrating to not be able to create a job.  It is essential for our business to be able to do this task in order to track costs associated to each job.  I will now have to do this manually! It's unbelievable that they put out the customer update without verifying that projects were not effected. I really hope this is rectified very soon!

annikki1
Level 2

Can not create a new project? error message 'For SMB, client local id must not be null'?

It worked for me today.  No notice from QBO support but I tried again and was able to create a new project.  Good luck to you too!

tjsmith2
Level 1

Can not create a new project? error message 'For SMB, client local id must not be null'?

I am having the same problem and it is presenting a major issue.

annikki1
Level 2

Can not create a new project? error message 'For SMB, client local id must not be null'?

Yesterday it worked for me to create a new project and the data synced back to our time/expense system as well.  For now it appears QBO is back to where it was

asj8279
Level 2

Can not create a new project? error message 'For SMB, client local id must not be null'?

yes, it worked for me later in the day too!  Thank goodness!

Nick K
QuickBooks Team

Can not create a new project? error message 'For SMB, client local id must not be null'?

Hi. Thanks for joining the conversation about projects.

 

I'm glad to hear that everything has started working like it use to for everyone and that you can create new projects again.

 

If you ever have any questions feel free to let us know and we'd be happy to help.

annikki1
Level 2

Can not create a new project? error message 'For SMB, client local id must not be null'?

I rec'd an email today from intuit/quickbooks.Screen Shot 2021-10-14 at 9.08.53 AM.png They are in the process of prioritizing/investigating.  I guess they do not follow the chat to see that the issue is resolved. At least they communicated that they are working on it.  I can created another project today just to make sure it still works.

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