I understand how this situation could impact your workflow when handling bank-related tasks, Mike.
Kindly specify the error message or code you encountered when trying to connect with ScotiaConnect Bank. This will help us provide a tailored solution to resolve the issue.
In the meantime, please ensure that your credentials are correct. If you used copy-paste or saved credentials, manually enter them instead. Also, errors can occur if the bank account information in QuickBooks doesn’t match the details on file with your bank. Here’s how to verify them within the program:
- Go to the Banking tab.
- Select the account causing the issue.
- Click the Pencil icon and review the account information.
If your login details are correct but the issue persists, visit our Bank Feed Status page to check if it’s a known issue. If the error appears on that page, no action is needed as we’re already working to fix it. Once resolved, you’ll be able to complete your task successfully.
If none, you can sign out and log back in to check if it is working. If the issue remains, you can manually import your bank transactions using a CSV file as an alternative.
For more details, check this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.
If you have any questions or concerns, please click the Reply button.
