Hello bookkeeping-edwa,
It's important you're able to log into your QuickBooks account with ease. The program is designed to help you save time so you can continue to be the best at what you do. I'd like to make sure you experience this benefit among many others.
Based on what you've described, I highly recommend getting in touch with the QuickBooks Time support team so they can dig deeper into this. You can reach out to the team using this link here. A specialist will be able to help you in a private environment as opposed to the public community.
You're more than welcome to keep me posted on how you make out. I'll be on standby.
