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albenj3
Level 1

Connecting subscriptions

I cancelled my subscription because it would not connect to my bank for over a month. I tried a free trial on a different email address and my bank somehow connected to that. Is there a way of checking my old subscription that my bank connection is fixed? Or is there a way of merging the subscriptions and running under a new email address?

4 Comments 4
LauraAB
QuickBooks Team

Connecting subscriptions

Hello albenj3,

 

It's great to hear that the bank connection works on your new account with a different email, but I can appreciate wanting to stick with your original account, especially if you have a lot of data there.

 

Since it's reliant on online connections, the bank feed can sometimes have issues with syncing the bank website information and QuickBooks Online. In these situations, it's best to check for error messages with a numbered code that can give you more details about what's going on. For instance, the numbered code might read (103); with that code, you'd be able to search in community or your in-product (?)Help menu (which links to community) for steps to resolve the issue.

 

When those steps don't work, our technical support team can absolutely help you with troubleshooting further, which is what I recommend now if you'd like to go back to using your original account. Your two accounts cannot be merged, but an agent can help you get your information and subscriptions sorted out.

 

Here's how you can reach support.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social MediaFacebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Don't be afraid to get in touch!

amber71
Level 1

Connecting subscriptions

Hi there,

 I appreciate your reply. However, I am never able to speak with someone with technical support and customer service just keeps telling me that "tech is working on it." It's been over a month so I'm not sure what I can do.

amber71
Level 1

Connecting subscriptions

How can I speak directly with technical support?

JamesM
QuickBooks Team

Connecting subscriptions

Hi Amber. You can contact our Technical Support team using any one of the contact methods which Laura shared above. Let me know if you have questions. 

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