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Anonymous
Not applicable

Hi I use 2 screens at work but only 1 screen at home. when I open QB at home, it shows as open on the task bar but it doesn't show up on the laptop screen?

 
4 Comments 4
JamesM
QuickBooks Team

Hi I use 2 screens at work but only 1 screen at home. when I open QB at home, it shows as open on the task bar but it doesn't show up on the laptop screen?

Hi there,

 

Thanks for contacting us. Don't worry, I'll help you with your QuickBooks. What happens when you click on the QuickBooks icon on the taskbar? Does the program come up on your screen?

Anonymous
Not applicable

Hi I use 2 screens at work but only 1 screen at home. when I open QB at home, it shows as open on the task bar but it doesn't show up on the laptop screen?

If I right click, I see a window open but when I click on it, nothing happens.  thus I can see its open, but I can't get it to show on my screen. its like it thinks there is another screen connected. but I check in my control panel and it shows only one screen is connected.

Anonymous
Not applicable

Hi I use 2 screens at work but only 1 screen at home. when I open QB at home, it shows as open on the task bar but it doesn't show up on the laptop screen?

PS. I'm using the same laptop at work and at home.

JamesM
QuickBooks Team

Hi I use 2 screens at work but only 1 screen at home. when I open QB at home, it shows as open on the task bar but it doesn't show up on the laptop screen?

No worries, I'll help get to the bottom of this. Have you tried uninstalling the program and installing it again? Usually, when you do this it fixes most issues the desktop app may be having. Try this and let me know what happens.

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