Hi there, after sync with RBC, there are at least 2 months of bank record missing at quickbooks. What do I do now?

Try opening your QBO account on any private/incognito browser.

Hi there leokong18,

Thanks for reaching out about your bank accounts. QuickBooks Online is a great tool able to assist in keeping track of sales and expenses so you know the profitability of your business. I can point you in the right direction for assistance with bank connections.

If you're seeing an error message when trying to update transactions, you can follow the steps outlined in this article. There are steps for all errors in general, as well as links towards steps for specific error numbers shown within error messages. You can also check the bank feed status page to see if the error message shown is a known issue with your bank.

If you have any other questions, or need further assistance, feel free to reach out here.

Thanks but it did not work..

Hi,

THanks. QB did not send me any error notice - it just sync and did not show any data for a few months (definitely missing from the bank record). Can you please let me know what we can do about it? Thx.

Thanks for trying that. At this point, I recommend getting in touch with our support team so they can investigate this further. You can reach out by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. Feel free to keep me posted on how you make out. I'll be on standby.