United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
starlightdavid
Level 1
posted
‎August 06, 2019 02:34 PM
last updated ‎August 06, 2019 11:34 AM

How do I keep Quickbooks at a WIRED LAN connection and stop it changing to WIFI?

Hello! I have quite a few computers that are connected to the HOST computer. They are all connected through wire but sometimes the LAN connection will fail and it will change to WIFI. Because of this, my quickbooks becomes extremely slow in MULTI-USER mode. My other computers are able to have WIFI and LAN going for Quickbooks but this one computer is having the issues. I really want to prioritizes LAN. I have tried to change the LAN settings and toggle the IP Address but I am not expert. Right now my Internet Protocol Version 4 is as followed: IP Address: 192.168.1.33 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 Preferred DNS Server: 192.168.168.1 Alternative DNS: Blank Can someone tell me if I am doing something wrong? It was originally working but now it has issues. When I turn off the WIFI and try to connect to quickbooks, it states that there is perhaps a firewall issue but I have turned off all the firewalls. Furthermore, when i use Quickbook Diagnostic software, it states it can open older company files on the host computer. Is something wrong with my Host computer or my workstation? Please keep in mind that my other workstations do not have this issue Thanks in advance
Reply Join the conversation
1 Comment 1
LauraAB
QuickBooks Team
QuickBooks Team
‎August 06, 2019 02:59 PM

How do I keep Quickbooks at a WIRED LAN connection and stop it changing to WIFI?

Hi starlightdavid,

 

Welcome to the QuickBooks Desktop community! It's great to hear that you've set up a multi-user network for your business and I'll do what I can to help steer you in the right direction with resolving these issues.

 

For LAN or WiFi connection issues, I recommend speaking with an IT professional to sort out what the problem could be as this will be stemming from your computer or LAN lines. Typically, a LAN cable gets prioritized when plugged in, so when it fails, it's important to start there to see what the issue is. Here's a quick Google search result about LAN and WiFi prioritization: prioritize LAN over WiFi Windows. There isn't a way to prioritize one connection over the other in QuickBooks Desktop, so this is something that will have to be sorted out from the computer device side of things.

 

As for ensuring your multi-user network is set up correctly, check out the first link I included above. It has great step-by-step instructions on how things should be set up. You can also take a look at these additional articles to learn more about multi-user mode.

For more help with setting up and verifying your multi-user network, give us a call at 1-877-772-9158. Pro and Premier support is available 24/7 while Enterprise agents can help between Monday and Friday from 9 a.m. to 8 p.m. ET. Learn more about support here: Intuit QuickBooks Desktop software support policies

 

I hope that helps! Enjoy your day.

Reply Join the conversation
Featured
Update billing, subscription and firm info in QuickBooks Online Accountant
Looking to update billing, subscription, and firm information in QuickBooks...
Read more
New ROE submission process in QuickBooks Payroll
To learn more about the new record of employment submission process in Quic...
Read more
View and print your T4s and RL-1s in QuickBooks Workforce
Learn how you can view and print your own T4s/Relevé1s online or through th...
Read more

Need to get in touch?

Contact us