How do I record a vendor credit (not issued as a reund) on my vendor account for cancelled services?

LarrySabo · ‎September 20, 2024

At my Internet Service Provider (ISP), I switched from DSL to cable internet and paid for both services during the cut-over period. The ISP has issued a credit which it posted against my account, not refunded payment, and charges for on-going service (cable internet) are paid using the credit on my account until they are depleted. How do I enter that in QB Desktop 2016?.

Henock K · ‎September 20, 2024

Hi LarrySabo,

Welcome to the Community. It's essential that you're able to record your journal entry with ease to keep track of your books. QuickBooks Desktop is a flexible program that simplifies the way you manage your books. I'd be glad to point you in the right direction to get the support you need.

Based on what you've described, I encourage you to reach to our customer support team. They'll be able to verify your account details in a secure setting to help you with this. You can review this article to contact our support team.

Let me know if you have any questions, I'll be happy to help.

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How do I record a vendor credit (not issued as a reund) on my vendor account for cancelled services?

How do I record a vendor credit (not issued as a reund) on my vendor account for cancelled services?

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