Hello crystalst,
It's great to have you reach out to the Community. QuickBooks offers a flexible payroll module that makes it simple for you to manage your payroll. I'll be happy to point you in the right direction so you can get back on track with your work.
The vacationable earnings rules differ across the country. Here are two examples:
- In Ontario, both hourly pay and overtime are considered vacationable earnings.
- In Alberta, hourly pay is considered vacationable earnings but overtime is not.
Are the affected employees all based in the same province as you? If so, I encourage you to contact our support team so they can share your screen and help get to the bottom of this. Here are our contact details:
- Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
You're welcome to keep me posted on how you make out. I'll be one message away in case you need anything else. Otherwise, I wish you a great rest of the week.
