Welcome to the QuickBooks family usersharrongrant! I love that you've decided to use QuickBooks Online to manage the books for your business. You've made a fantastic choice and I'm confident you'll love all of the awesome features and functionality.
As @Fiat Lux - ASIA suggested, opening a private browsing window may just do the trick. I have a list of other browser and internet troubleshooting steps that you can take that'll hopefully eliminate the issue you're experiencing so you can save your company address during set-up. Sometimes problems occur as a result of the images and files stored in your browser's cache. Give the steps below a try and attempt to add your company address again.
If this doesn't quite do the trick, there may be a deeper issue that's preventing you from proceeding with the set-up process. Feel free to expand on what's happening, but leave out any sensitive account details as this is a public forum. It may be beneficial for you to speak to one of our agents in real-time, such as on the phone or over social media, so you can share some screenshots and account details. With that additional information one of our highly capable agents will be able to get to the bottom of this in no time. Here are some ways that you can reach out:
Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
I'll be here if you want to expand on the issue you're experiencing. Have a great day!
