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carol-simpson
Level 1

I am using Quickbooks Pro 2019 and everytime I start the program I get a pop up window "Have a Question?". Is there a way to eliminate this annoyance? Thanks

 
1 Comment 1
LauraAB
QuickBooks Team

I am using Quickbooks Pro 2019 and everytime I start the program I get a pop up window "Have a Question?". Is there a way to eliminate this annoyance? Thanks

Hi carol-simpson,

 

Don't worry, I can help you with this. The Have a Question? window is a great tool to help you find help-articles in-product. To launch it, all you need to do is go to the Help tab on that window and then click the Search button to bring up the search bar. Using keywords, you can find related step-by-step articles to help you with the program. To bring it up when you need it, you can go to Help in the toolbar and then QuickBooks Desktop Help or press the F1 key on your keyboard as a shortcut.

 

I can appreciate not wanting to have it pop up each time you open the program. Luckily, you have full control over that and it's a quick fix to toggle it off. Follow these steps.

  1. Go to the Edit menu.
  2. Click Preferences.
  3. Select Desktop View.
  4. On the My Preferences tab, uncheck Show Live Community and Help.
  5. Click OK to save.

You can also ensure other popups don't keep coming up by selecting General in Preferences, then checking off Turn off pop-up messages for products and services on the My Preferences tab.

 

Let me know if you need a hand with that. Have a great day!

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