I have paid two invoices to a vendor and they are marked paid in his account, but they also still appear in my list of bills to pay. The vendor does not show an outstanding balance. I don't understand what has happened!

Hi Tipper Violins,

Thanks for reaching out to us here. It's essential you're able to use the program without running into issues.  I'll be glad to steer you in the right direction with this. 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

Thanks for your reply!

I am not using QB online. Desktop version only, has been working for me since 2007. I have never had this problem before.

Hi Tipper Violins,

Thanks for getting back to us here with clarity on your QuickBooks product.  To ensure your transactions are recorded accurately, I suggest updating your account to the latest release.  In addition, I recommend running the QuickBooks Tool Hub to fix common errors.  If you experience the same unexpected behavior, please contact us outside of Community.  It would be our pleasure to work with you directly and get you back to business as soon as possible!

If you have any other questions, feel free to reach back out.  We'd love to help!

I have determined that the problem was Quickbooks did not like a bill payable which had different tax codes for different items.  I made them all the same and the problem corrected itself.