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donisong802-gmai
Level 1

If I press chat with an agent option it opens a new window that says "We're sorry, we can't find the page you requested."Why are there so many problems?

I can't chat with a person and if I use contact us thing and request for a chat it says my request is submitted and there is an Okay button that I can't press and I can't move to a chat page. This is so stupid. Quickboos don't even solve a problem and it won't even let me talk to someone for help.

1 Comment 1
SheandL
QuickBooks Team

If I press chat with an agent option it opens a new window that says "We're sorry, we can't find the page you requested."Why are there so many problems?

I understand the urgency of connecting with our experts to get help with your issue promptly, Donisong. Let us first perform some troubleshooting steps to ensure you can contact one within QuickBooks.

 

Before we begin, could you please provide more details about the specific issue you're experiencing? Rest assured, we're committed to helping you resolve your concern.

 

Firstly, let's clear your browser's cache to remove any outdated or corrupted data that may be slowing page loading. Also, please ensure you're using a supported browser to enhance software performance.

 

Furthermore, you can use the Schedule Appointment option to connect with an expert and select a convenient time to speak with them. Alternatively, you can visit our website to contact our support team directly: What can we help you with?

 

Feel free to leave a comment below if you have other questions. We're always here to help.

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