Is anyone else experiencing issues searching transactions in the app? It crashes when I try to use this feature.

Unexpected app crashes occur due to corrupted or outdated app data interfering with normal functions, such as searching transactions, @kathleen37.

To isolate the issue, we can clear your app data, which helps remove any corrupted files or settings that might be causing this behavior. Here’s how you can do it depending on your device:

For Android devices:

1. Go to the Settings on your Android device, and choose Apps or Apps & notifications.
2. Locate and select QuickBooks Self-Employed (QBSE).
3. Tap Storage or Storage & Cache and click Clear Data or Clear Storage.
4. Confirm the action if prompted.

For iOS devices:

1. Open your phone Settings and tap General.
2. Click iPhone Storage and choose the QBSE app.
3. Tap the Offload App to free up the storage.

Alternatively, you can access your QBSE company through a mobile browser, which allows you to manage your transactions.

Feel free to reply to this thread if you need assistance with transactions on the mobile app. The Community is just a post away to help you.

Thanks for your reply. I went through these steps and the app is continuing to crash when trying to search transactions. 

I appreciate your update about the issue you still encountered after performing the app troubleshooting steps, Kathleen. Let's have this checked by our Live support team to understand what is causing the error when trying to search transactions in QuickBooks.

 
To reach them, follow these steps:

1. Log in your QBSE account to this link.
2. Click the (?) Help button.
3. Click Contact Us at the bottom of the page.
4. Describe what happens when you search any transactions.
5. Click Continue and then choose the Callback option.

To know more about our support hours, please refer to this article: Get help with QuickBooks.

Don't hesitate to reply to this thread if you have more concerns related to QuickBooks. We're here to help you always.