New update is lacking lots and lots of features and doesn’t function , its almost impossible to complete my work, both in mobile app or desketop version on web browser

I see that the recent QuickBooks Online update has been presenting some challenges for you, @accounting687. Please know that I’m here to help you work through them.

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hi

You know it took me hours to reply to you !!!! keeps showing 

"Authentication Ticket Mismatched, failed authentication.

Return to my original page"

Thank you for getting back to me.

I am a very heavy user of QuickBooks and I almost never use a computer. I use my Samsung S24 Ultra phone, and on it, I use both the app and the web version, depending on the situation. Let me start with the mobile app (which was great already before the update).

1. Downloading a PDF is not functioning. I download it and then try to open it, but there's no chance. It shows 0.0 KB on the PDF. I checked again, and now it's working (I hope it stays this way).

2. I'm trying desperately to add a "description item," just text as usual (nothing new or supernatural). Well, I can't. I tried working around that, and guess what? It still shows 0.0, 0.0, as if it's a sale product. I mean, it's just wording for the description, for example, "the below pertains to the main building."

3. I tried to insert a new item in between other items (above or below), but there's no way. It has to be only at the far bottom, and then I have to drag it.

4. I tried to find "convert to invoice," but there's no way.

5. I always (for years and years) use my S Pen on the phone. When I use it in this update, it keeps doing funny stuff. The cursor jumps all over the place and converts to handwriting. I definitely believe it's the update's bugs (imagine, I needed to write a word, and instead of 2 seconds, it took me 100 seconds).

6. Autosave should be optional; I prefer not to autosave.

7. Layout is subjective, but the previous layout is way better and easier to read and work with.

This is not all for the mobile app yet. I believe this version may be in the development stage and shouldn't yet be released to the public.

The other day when I first experienced the update, I literally felt like my worst nightmares had come true. I couldn't finish what I normally do in 5 minutes in 2 hours. I have work to complete and my boss needs things to get done; I can't tell him, "Sorry, the app didn't work."

Until relief came when I found out I could switch back to my lovely and amazing functioning "old version."

So, I beg you guys, don't impose this version on me; my whole work life depends on it.