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lovers
Level 4
posted
‎January 16, 2024 06:10 PM
last updated ‎January 16, 2024 3:10 PM

Password Reset

Here's something absolutely mind boggling and very confusing that a Corporation that offers an accounting program and are unable provide support for a problem that is within the program.  I have a file that I was unable to open as I could not remember the password.  Tried the password reset,  entered all the correct info, but said there is no account under my name.  Contacted the "support"  and was told the password reset was not available.  I had to send the file to their data services and the file would not be ready for 3 to 5 business days.

Well I needed the file today .  I have a time limit and am stalled..  I find this is complete incompetence. 

 

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3 Comments 3
Amanda-B
QuickBooks Team
QuickBooks Team
‎January 16, 2024 07:34 PM

Password Reset

Good evening, lovers.

 

Thanks for connecting with the Community for support. Your feedback is important to us. If the file isn't ready within the time frame mentioned, please dont hesitate to reach back out to us. Making sure you getting the support you need is out top priority.

 

If you have any other questions, feel free to reach back out.

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4Gal
Level 10
‎January 16, 2024 09:36 PM

Password Reset

@lovers 

You can purchase a 3rd party password removal service if urgent.

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TRACEYE3
Level 1
‎February 26, 2024 05:46 PM

Password Reset

Sounds pretty competent to me. This is a YOU problem and they are offering to fix it but not instantly because they are helping other customers who don't badmouth them online perhaps. Just because you don't like their timeline doesn't mean they are incompetent. I hope your customers never slander you like that. 

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