Hello Jannie77,
Thanks for taking the time to connect with us here. Dealing with duplicate tax payments can be a time-consuming process, but don't worry, I'll be happy to help steer you in the right direction so you can get the resolution you need. QuickBooks is a powerful program that simplifies the way you manage your taxes and I'd like to make sure you experience this benefit.
Based on what you've described, it sounds as though you may be experiencing some browser issues on your end. To remedy this issue, I encourage you to clear cache and cookies on your browser. Clearing cache and cookies is a great way to dix minor display issues on your browser. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details:
- Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to keep me posted on how you make out. I'll be on standby.
