Hello Fomoco15,
It's good to have you as a new member in the Community. I'll be happy to provide the info you need so you can continue to use the program with peace of mind.
Based on what you've described, I highly recommend uninstalling and reinstalling the app. This is a great way to troubleshoot issues that may be affecting the app. By reinstalling the app, this ensures you're on the latest version of the mobile app.
Give this a try and let me know what happens. I'll be one message away.
