Hello,
Error messages are never fun to see! I’ll be happy to get you back on track. QuickBooks Online Class Tracking is a great feature that lets you manage your business efficiently. Keep in mind that Class Tracking is exclusively available to the QuickBooks Online Plus plan. If you recently downgraded your subscription, this feature will not work as it used to.
If you’re getting error messages while creating classes, start by clearing your browser’s cache and cookies. This process will remove old internet data that can cause issues with the website functionality. You can do so by following the steps in this community article: https://community.intuit.com/articles/1771580-how-do-i-clear-my-browser-cache-and-temporary-internet....
Once done, check this article for more details on how get started with class tracking in QuickBooks Online: https://quickbooks.intuit.com/learn-support/en-ca/help-articles/get-started-with-class-tracking-in-q....
If you’re still having the same issue, call our phone support team at 1-855-253-1536 to verify your account and have a specialist take a closer look. Our agents are available Monday to Friday, 9 a.m. to 8 p.m. EST and Saturday from 9 a.m. to 6 p.m. EST. You can also get in touch with us here:
- Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback
- Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET
- Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Start a Chat
Let me know if you have any other questions.
