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Level 1

Reminders not appearing

Around the same time as the TD/QBO issues began (STILL NOT RESOLVED!!! Argh) I started having trouble with my recurring transaction reminders. The first few weeks the reminders were popping up before they were due (eg, reminder to pay something on the 15th, remind me 0 days beforehand, and the reminder would appear on the 11th). Now none of my reminders are appearing at all. I checked recurring transactions today, fortunately, and found three reminders that should have appeared. Is there any way to reset this without re-doing all of my reminders? Is anyone else having this issue? 

3 Comments 3
QuickBooks Team

Reminders not appearing

Hi there,


Thanks for joining us here. It's important you're able to navigate the program without running into issues. Rest assured, I'll be glad to steer you in the right direction. 


I suspect you may be experiencing a browser-related issue that's causing the issue you've described above. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try on your browser when you get a chance. In case the issue persists, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this promptly. You can get in touch using the details below:


  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
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You're more than welcome to keep me posted on how you make out. I'll be one message away.

Level 1

Reminders not appearing

Was this ever resolved for you? I'm having the same issue. My "scheduled" recurring transactions are posting properly, but I'm not getting the pop up message for the recurring transactions that I have set up as "reminders" like I used to. Now when I go to my recurring transactions list, and "use" the transaction manually (not through the reminder like I did previously) the next scheduled date isn't changing either, it still shows the date of the last successful reminder. I clear my cache and cookies like they recommend but still no change. Any other suggestions?

QuickBooks Team

Reminders not appearing


Thanks for joining us here.  I suggest following this link to resolve your concerns with recurring transactions in QuickBooks Online.  If the issue persists, please contact our customer care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They'll be able to look into this further from the back end, and escalate it for further investigation, if needed.


If you have any other questions or concerns, feel free to touch base with us again.  We would be glad to help!

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