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DCB337
Level 2
posted
‎August 05, 2019 02:14 PM
last updated ‎August 05, 2019 11:14 AM

"Unable to get property 'addEventListener' of undefined or null reference" Error

Hi everyone! I am a very new user of Desktop Pro and a non-accountant. I eventually was able to install the product after having to install IE 11 as I didn't check that box when I set up my Win 10 Pro (why have 3 web browsers? Edge and IE as well as my preferred browser?). Now, whenever I use QB I get the ultra-annoying Error messages described in the title every time I use QB or try to reach the Community Help pages. I've gone into IE 11's preferences menu and turned off the "display script messages" and turned on the automatically debug script error problem options. Is there anything else I can do before contacting Support? I did a search of the error on these forums but nothing comes up that fits the problem. Thanks in advance for the help.

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1 Comment 1
JamesM
QuickBooks Team
QuickBooks Team
‎August 05, 2019 02:52 PM

"Unable to get property 'addEventListener' of undefined or null reference" Error

Hi there, 

 

Glad to have you join the QuickBooks Desktop family. I'd be happy to steer you in the right direction so you don't run into the script errors you've described. 

 

Have you tried to uninstall the program and reinstall it again? Doing this usually fixes most issues the program may be having. If the issues persists after uninstalling and reinstalling, please contact our support team at 1-877-772-9158. One of the phone support experts will be happy to troubleshoot this with you live over the phone. The hours of operation are 24/7 so you can call at your earliest convenience. 

 

Let me know if you have other questions. I'm here to help. 

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