What does Error code:-81594 mean

Hello erinstra,

Thanks for sharing the error code you're seeing in QuickBooks Online. In addition to sharing these kinds of codes, knowing exactly where you're encountering it can help us get you back to business more quickly. Don't worry, I'll still do what I can to help you resolve this.

Luckily, I've seen this kind of error message before. It usually occurs in relation to QuickBooks Online billing errors and shows up on the Billing & Subscription tab in the account's settings. In these cases, it typically occurs because there's been a problem with charging the payment method on file. Here are some troubleshooting steps you can take both for QuickBooks Online and your payment method. I'll start with the payment method.

To make sure everything is okay with the card or account you're trying to use to pay your QuickBooks Online subscription, it's best to check in with your financial institution or card provider. Have them look for things like blocks of QuickBooks or Intuit charges to the account or any other errors in general that might be stopping the charges from going through.

Once you're certain that's squared away, here are some browser, app, and Internet troubleshooting steps you can try to make sure those aren't affecting how QuickBooks Online is operating.

• Clear the browser or app cache
• Use a browser instead of the app
• Use a different browser type than the one you're currently using
• Make sure you're using a supported browser
• Reset your Internet
• Try a different Internet connection

When those don't do the trick, it's a good time to call QuickBooks Online support. In doing this, we can take a closer look at your account to see what might be going on and escalate the issue if needed.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

Don't be afraid to get in touch!

What does Error code:-81709 mean?

Hi there @witney. Thank-you for joining in on this thread to inquire about an error code you're receiving in QuickBooks Online. Sharing error codes is a great way for us to help you identify issues so that you can get back to using the awesome features that QBO has to offer, and back to business. Let me help you get to the bottom of this.

As @LauraAB shared above, it's also helpful for us to know more about what triggers the error code in order to resolve it. Details like what you were doing prior to getting the error code, if you've received it more than once, and if you've tried any troubleshooting steps on your own are helpful. I was able to do a little digging to try and determine what normally causes this error, and it seems to come up when users are attempting to upgrade, downgrade, or re-subscribe to QuickBooks Online. Some users have experienced it paired with a message about a problem with their billing address.

In my research I also discovered that many users experiencing this error had success with using another payment method for their QBO subscription to override the issue. However, since I don't know what caused the error for you it's difficult to determine if this is the right course of action for you to take. What I'd like you to try are the browser troubleshooting steps outlined in the above reply by Laura. These steps will help eliminate a browser issue as the source of the error. 

If those steps don't quite resolve things for you, I also suggest using one of the contact methods shared above to get in touch with out support team. An agent can work with you one-on-one in real-time, with the aid of special tools and screen sharing. Our agents are highly trained and I know that you'll get this sorted out with their help.

Reaching out in the Community is an awesome way to seek support and pick the brains of other QuickBooks users. I hope you'll get engaged in future posts, and reach out if you have any other QBO questions! 

Hello, I've recently come across this same error code when trying to resubscribe to QBO. I'm seeing "Please update your payment method" in a number of locations & I have updated my payment method numerous times. On the top of the screen after updated payment, I do see the confirmation box, so I'm 100% the payment methods are being updated but yet the issue persists. I've called QBO support numerous times, 3 investigations were sent to the "Engineering Teams", to which I've never received a result from either. So yes I have tried all the regular troubleshooting steps already a number of times, I have also tried different forms of payment method (credit cards, checking accounts, etc.)

Good afternoon, Askretas.

I appreciate you reaching out to the Community for support. Our goal is to provide you with the best assistance possible. With that being said, I recommend contacting our phone support team so they can take a closer look at your account and provide the assistance you need. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

If you have any other questions, feel free to reach out here.