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DorGee123
Level 1

Why did the printed Expense Claim form change, lacking crucial information now?

The Expense Claim form has changed drastically.  Currently here are some of the things that I have noticed and this is making it hard to keep paperwork accurate:

1.  There is no total on the printed version.  Why??  I have to hand write the amount on the bill before filing.  Not very professional.

2.  The headers for Account/Item and Description have vanished on the printed version.

3.  The GL code no longer shows on the printed version.

4.  The signature line has vanished on the printed version.

5.  Used to say Payment to and now it says Bill to.  We are paying and NOT billing anyone.

6. Date and Reference numbers fields are swapped.

7.  Used to say Total Due and now says Balance Due without any number.

8.  The font has changed too.  It was much larger before and now it is hard to read not to mention that some of the font is much lighter.  Font on an invoice should be black, not light grey.

 

I have seen many posts about this and this needs to be changed ASAP.  Unacceptable.  All of the information is the same on the screen but when you go to download it or print it, things are not as they should be.  Can we please get it changed back to what is was before just a month or so ago.  Why was there a change and why were we never told?  I have spend many hours looking to see if it is a setting in Quickbooks but cannot find one.  Everything else I print in Quickbooks and other programs are working just fine.

3 Comments 3
JamesM4
QuickBooks Team

Why did the printed Expense Claim form change, lacking crucial information now?

Hello DorGee123,

 

Your feedback is important to us. It's important your voice is heard so you can continue to manage your accounting with peace of mind. 

 

I'd like to make sure your voice is heard and that your feedback is taken into consideration. In order to do this, I recommend sending feedback directly to our engineers by clicking on the Gear icon > Feedback. New product ideas are largely based on the valuable feedback we get from users like you. 

 

In the meantime, feel free to ask other questions. I'm here to assist. 

 

 

CAROLEH
Level 1

Why did the printed Expense Claim form change, lacking crucial information now?

This is also a huge problem for us.  I have 3 companies that use this information and without the proper information it is no longer useful. All of the same information as DorGee123 has mentioned.  Please, this needs fixing.

DorGee123
Level 1

Why did the printed Expense Claim form change, lacking crucial information now?

I spoke with someone yesterday.  I have not idea why this worked but it did.  Go into settings / Custom form styles / and create an new invoice template.  I chose a design template and saved it.  Then I ran an Expense Claim and it worked.  Who knows why.  Try this and if it doesn't work, set up a call with Quickbooks.  Hope you find a solution.  Not very good to have an expense with no totals.  I don't know what changed on their end but as far as I know nothing changed on mine.  Good luck.

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