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office312
Level 1

Why do I keep getting invoices that I have sent to customers in my email?

 
1 Comment 1
RoseJillB
QuickBooks Team

Why do I keep getting invoices that I have sent to customers in my email?

Hi there, @office312.

 

There's a specific configuration in QuickBooks Online (QBO) that allows the company admin to receive copies of the invoices sent to customers. This explains why you're receiving those invoices in your email.

 

To turn this off, follow these steps:

 

  1. Go to the Gear icon and select Account and Settings.
  2. Navigate to the Sales tab and scroll to the Messages section.
  3. Click Edit or the pencil icon.
  4. Uncheck the box next to Email me a copy at sample@email.com.
  5. Click Save and Done to finish.

 

Additionally, you can refer to this resource for recording payments from your clients once they have settled their balances in QBO: Record invoice payments in QuickBooks Online.

 

Keep me updated if you need further assistance with your invoices or any other QuickBooks-related issues. I'm always available to help you, @office312. Stay safe!

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