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tess2
Level 1

Why is the bank feed double downloading transactions? I've found this issue with both CIBC and RBC so far.

 
1 Comment 1
JamesM
QuickBooks Team

Why is the bank feed double downloading transactions? I've found this issue with both CIBC and RBC so far.

Hi tess2,

 

Welcome back to the Community. It's important that your banking is working normally and I'd like to help with the issue at hand. 

 

First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and let me know how you make out. 

 

Since you're seeing duplicate transactions. Here are the steps you'll need to follow to delete them: 

 

If the transactions are still showing in the For Review tab: 

  1.     In the left navigation tab, click on Banking.
  2.     In the For Review tab, select the duplicate transactions. 
  3.     Click on Batch actions and select Exclude Selected
  4.     In the Excluded tab, check the boxes for these duplicates.
  5.     Click on Batch actions and select Delete.

If these duplicates are already accepted/matched, here's how:

  1.     In the left navigation tab, click on Banking.
  2.     In the In QuickBooks tab, select the duplicate transactions. 
  3.     Click on Undo.
  4.     In the For Review tab, select the duplicate transactions. 
  5.     In the Excluded tab, check the boxes for these duplicates.
  6.     Click on Batch actions and select Delete.

Then, you're good to go. Let me know if you need anything else. I'm here to help. :) 

 

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