Hi there,
I'm happy to learn that you've upgraded to QuickBooks Desktop Pro 2020. It's important you're able to take advantage of the program's latest features. I'd be glad to give you a hand and make sure you're on the right path.
Based on what you've described, I recommend checking to make sure your account is set up using the right currency. Here's an article which shows you how: Set up and use Multicurrency. Another factor to consider is the language setup on your computer. If your computer language is set to British English, QuickBooks may pull that information and start showing you British Pounds instead. I recommend checking your computer and QuickBooks settings just to make sure.
If all your settings are correct, I recommend making sure you downloaded QuickBooks Canada. Here's a link that'll take you to the right place for Downloading QuickBooks Desktop. Give this a try and if you have questions, I recommend contacting our support team using this link. Otherwise, feel free to leave a comment below. I'll be on standby.
