How do I clear an open balance that should not be opened in Quickbooks Online?

jesusrendon · ‎May 16, 2020

Ok, I have been investigating for about 7 hours now and still no clear solution, this is also the second time I post the question because the first 'answer' from QBO team did not fix my problem since I still see an open balance for the supplier even though they have payed everything and I should see zero.

My supplier charged my credit card with 402.48 then refunded me on the same credit card with 0.07 since the bill was for 402.41.

I have two banking transactions, same BF supplier, done on the same credit card:

One for 402.48 SPENT

One for 0.07 RECEIVED

This is what I have done in QBO:

1. Created a bill for 402.41 for supplier BF

2. Made a payment of 402.48 on that bill of 402.41 - so that I can match it to the 402.48 from my banking downloaded transactions

2.a The payment of 402.48 was applied to the invoice but I got this message "This transaction will create an additional credit in the amount of $0.07", this means that the supplier will owe me 0.07, that is fine.

3. Created a credit card credit where the Payee is my BF supplier, Bank Credit Account is the same credit card BF supplier took those 402.48 from, Category on the Category Details is the same I used on my invoice, Sales Tax is the same Tax from my invoice and Amount is 0.07

4. Matched the 0.07 from my banking transactions to the credit card credit from step 3 - This should balance off everything and my supplier should owe me zero, however when I go to Expenses > Suppliers I see -0.07 as an open balance, meaning that BF still owes me 0.07

Again, this is the second time I post this question, I'd like a real help from the QBO agents, not just send me to a post that will not help me out at all. There is a bug most likely that does not allow me to clear that open balance. Again, the supplier refunded me right away with those 0.07.

Help please!!!

AddieC · ‎May 18, 2020

Hi jesusrendon,

Thanks for reaching back out for help with this. I remember your other post last week here in the Community whereby I explained the process of recording a supplier refund.

As I explained on your other post, you'll want to resolve this balance right away as you've already received the refunded cash, by following the steps in this article: How do I handle supplier credits and refunds?

Based on the screenshot you provided, I can see the transaction appearing in your supplier list with an amount of $0.07. Have you tried simply deleting this transaction? I have a feeling this was created as a duplicate. To delete it, click the drop-down arrow next to the transaction, then select Delete.

Without have complete access to your account information, the help I'm able to offer you in the Community platform is limited. In a situation like this I'd highly encourage you to reach out to our tech support team so a phone agent can remotely share your screen and help you navigate the account. This type of situation involves a lot of different variables, and I want to make sure you're given the help you need.

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How do I clear an open balance that should not be opened in Quickbooks Online?

How do I clear an open balance that should not be opened in Quickbooks Online?

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