Thanks for posting here in the QuickBooks Community, @aniz-premiuminno.
I'm here to share some insights on how to rule out this problem. Have you tried opening the invoice in a private window?
Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.
Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Do the match ans see if the error comes up again. If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.
If none of it works, I do recommend contacting our Support Team this time to get the issue reported to our engineers. You can request a representative to create a case ID for you and have them escalate this problem to our Technical Team.
To get a hold of a representative to check your account, follow these steps:
- Go to the Help menu then choose the Search tab.
- At the bottom click on Contact us.
- Enter the keyword Account Management and Billing in the What can we help you with? box.
- On the next screen, scroll down to How would you like to connect with us section.
- Choose your contact option to connect with a live agent.
For your reference with matching transactions and reconciliation workflow, see the following links:
Post here again if you need further assistance with this invoice processing concern. I'll be right here to help you anytime. Have a great day!
