Hi david-bolton-pre,
It's a pleasure to see you in Community. Welcome! You can downgrade your QuickBooks Online account seamlessly if your product selection includes the features you currently have. However, you'll need to turn off some features that won't carry over to other QuickBooks Online products. Please follow this link to learn more about downgrading your plan. In addition, it's important that you export data so you can keep a copy for your records. I hope this helps!
Please don't hesitate to contact us if you require addition assistance. It would be our pleasure to work with you directly and ensure you're back to business as soon as possible!
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
If you have any other questions, feel free to reach back out. We're here for you!
