Hi bdesrosiers96,
Welcome to Community! QuickBooks Online provides the features you need when situations like this arise. I'll be happy to provide more insight here!
Based on the information you've provided, I suggest taking a look at the audit log to see if an item has been edited, void or deleted. To access the audit log, go to > Settings ⚙ > Audit log. If it's been voided or deleted, you'll need to re-create the transaction.
If you require additional assistance please don't hesitate to contact us so we can work with you in real time and ensure you're on the right track with your work!
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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