cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Visit our new QuickBooks News section for news, updates, and opportunities to give feedback.
Highlighted
Level 1

Hi I just tried to post a journal entry of our Visa Statement. It matched perfectly figure wise and it says my debits and credits are not in balance but they are?

 
1 Comment
Highlighted
QuickBooks Team

Hi I just tried to post a journal entry of our Visa Statement. It matched perfectly figure wise and it says my debits and credits are not in balance but they are?

Hello,

 

Not to worry, I can explain what's going on. The QuickBooks Online engineering team is currently working on resolving an issue in our system that's causing journal entries to get an error saying they're not balanced, even when they are.

 

Our goal is to resolve this as quickly as possible and if you'd like to have your account added to the list of affected accounts, please feel free to get in touch with our support team using one of the methods in our Contact Us page or the Contact Us feature through the Help menu in your account. Once added to that list, you'll receive email updates when they're available directly from the team working on this error.

 

Let me know if you need a hand with anything else. :)