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Level 1

How can I fix this error, payroll journal entries not syncing?

Paycheque sync error
2 Comments 2
Level 1

How can I fix this error, payroll journal entries not syncing?

Here are some steps you can take to troubleshoot and potentially resolve this issue:


Check Data and Payroll Settings:

Ensure that your QuickBooks' data and payroll settings are correctly configured. Double-check that your payroll preferences are set up correctly, including the accounts where payroll transactions should sync.

Update QuickBooks and Payroll Software:

Make sure both your QuickBooks and payroll software are up to date. Sometimes, updating the software can resolve compatibility issues and bugs that may be causing sync problems.


Review Payroll Items:

Check your payroll items, deductions, and additions to ensure they are set up correctly. Make sure all employees have the correct payroll items assigned.


Review Employee Information:

Verify that employee information is complete and accurate. Ensure that the employee's payroll settings, such as the pay frequency, tax setup, and other relevant details, are configured correctly.


Check for Error Messages:

Look for any error messages or notifications that provide information about why the sync isn't working. These messages can often point you in the right direction to resolve the issue.


Run Payroll Reports:

Generate payroll reports within QuickBooks to review the payroll data. This can help identify any discrepancies or errors in your payroll transactions.


Recreate the Journal Entries Manually:

If the automatic sync is not working, you may need to manually create the journal entries for payroll. Consult with your payroll provider or accountant to ensure these entries are accurate and comply with accounting and tax regulations.


Contact QuickBooks Support:

If you've tried the above steps and still can't resolve the issue, it may be time to contact QuickBooks customer support. They can provide more specific guidance and help troubleshoot the problem.

QuickBooks Team

How can I fix this error, payroll journal entries not syncing?

Hi nanygiurguis-sms,


I appreciate you reaching out to us here.  Welcome!  When QuickBooks Online Payroll journal entries aren't syncing, it definitely causes some concern.  In this situation, the best course of action would be to contact us outside of Community.  Our Customer Care team will have the ability to gather the necessary information and look into this from the back end, so you can rest assured that your payroll journal entries will sync without error.


Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.


If you have any other questions, feel free to reach back out.  We'd be glad to help!





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