Good morning, theresa35.
I appreciate you turning to the QuickBooks Community for support. I'd be happy to point you in the right direction.
Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend clearing your cache and cookies, switching to a different browser, or trying a private browser.
If you're still receiving an error message after trying the steps provided, I encourage you to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:
Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > Hit Let's Talk > choose Get a callback.
Feel free to reach back out if you have any other questions.
