Hello Charlie_17,
It's great to see you reaching out here. Ensuring your timesheets are applied to the associated job, is essential in maintaining accurate reports. QuickBooks Online enables you to record time seamlessly. I would be glad to assist!
Based on the information you've provided, I suggest reviewing your transactions for the customer. You'll want to ensure that it's associated with the job/project listed under the customer name.
If you require additional assistance, please don't hesitate to contact us outside of Community. With your consent, a member of our Customer Care team will be able to work with you in real time, and ensure your reports are accurate without delay!
Feel free to reach out with any other questions. We would be happy to help!
