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mahdi-sun212
Level 1

I uploaded bank statement and after a while I established automatic connection through quickbook with the bank. i see each transaction two times in the bank statement?

 
1 Comment 1
AddieC
QuickBooks Team

I uploaded bank statement and after a while I established automatic connection through quickbook with the bank. i see each transaction two times in the bank statement?

Hi there, 

 

Thanks for reaching out in the Community. I want to make sure you get the help you need in order to move forward with the Bank Feed. 

 

Great job acquiring a connection with your bank in QuickBooks Online! Now that you've synced your account, your transactions will automatically upload to the Bank Feed, which will really come in handy during reconciliation time.

Without looking at your specific account in my system, it's somewhat unclear as to why you're seeing duplicate transactions. Typically this can happen if you manually upload your transactions, then sync your bank account as well. 

In any case, the solution to this is to Exclude the duplicates from the bank feed. To do this, locate the duplicate transaction and check-off the box next to it. Repeat this step for all duplicates, then click Batch Actions > Exclude Selected. 

 

If you'd like us to explore your account further to see what may have caused this, please don't hesitate to reach out to our phone support team at 855-253-1536 from Monday - Friday, 9am - 8pm EST, and Saturdays 9am - 6:30pm EST. You can also reach out to me directly through our social channels on Facebook or Twitter. The social media team is here to help you from Monday - Friday, 9am - 8pm EST. 

 

Let me know if you have any other questions.

Have a great day!

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