Open invoices report and Receive Payment show invoices that have been paid QB-Desktop

1075826519 · ‎November 10, 2023

Any help or advice is greatly appreciated and will be greatly

QB-Desktop

In Reports

Open Invoices

I have a list of all open invoices. All is good except two invoices, lets name them A and B. I know these have been paid, with no balance due, yet are showing up as blank space in the Open Invoices report.

In Home screen,

I go to Receive Payments, Received from (name) and Pmt Method Cash, the two invoices A and B show up here with $dollar amounts both in Orig. Amt . and in the Amt Due.

Back to Reports

A/R Aging Detail (I set dates for this fiscal year to date) the A and B invoices are not showing in this report. This is accurate and correct.

Question:

How do I explain the A and B invoices in the Open Invoices Report, and Receive Payments?

What to do?

Trish_T · ‎November 10, 2023

Hi 1075826519,

Thanks for reaching out to us here. It's important that your transactions are recorded accurately in QuickBooks Desktop, so your books remain balanced. I'd be happy to assist!

Based on the information you've provided, I suggest reviewing the possibility of duplicate invoices. I also recommend looking at the audit log to see if any changes have been made to the existing invoices. If you aren't able to locate the discrepancy, follow this link to fix common errors.

Should you require additional assistance, please don't hesitate to contact our QuickBooks Desktop specialists. They'll be able to work with you in real time, and ensure you're able to accomplish your QuickBooks goals as soon as possible!

If you have any other questions or concerns, please feel free to reach back out. We'd be glad to help!

View solution in original post

Trish_T · ‎November 10, 2023

Hi 1075826519,

Thanks for reaching out to us here. It's important that your transactions are recorded accurately in QuickBooks Desktop, so your books remain balanced. I'd be happy to assist!

Based on the information you've provided, I suggest reviewing the possibility of duplicate invoices. I also recommend looking at the audit log to see if any changes have been made to the existing invoices. If you aren't able to locate the discrepancy, follow this link to fix common errors.

Should you require additional assistance, please don't hesitate to contact our QuickBooks Desktop specialists. They'll be able to work with you in real time, and ensure you're able to accomplish your QuickBooks goals as soon as possible!

If you have any other questions or concerns, please feel free to reach back out. We'd be glad to help!

HollyTNS · ‎November 17, 2023

I have the same issue and have worked with a Quickbooks Data Specialist who said there is a known issue - Investigation 79615 going on now... Are you able to give any updates on the status of this issue as at Nov 17 2023? Thanks!

Trish_T · ‎November 20, 2023

Hi HollyTNS,

Thanks for joining us here and sharing the information you received, regarding this issue. In review of the investigation number you've provided, our Development Team is working diligently to get this resolved as soon as possible. Although I don't have an ETA for resolution, you can connect with our Customer Care team to be added to the list of affected users, if you haven't done so already. This will ensure that you receive an email notification when the issue has been fixed.

Please don't hesitate to reach out again, if any other questions come to mind. We'd be happy to assist!

LeeLynnMachining · ‎January 09, 2024

I have the same issue going on. I have opened a ticket and referenced Investigation 79615. I was told that over 50 people have reported the issue. I hope this gets resolved soon.

1075826519 · ‎January 09, 2024

Yes, it is Janaury 2024. I am still having this issue. Help!

LeeLynnMachining · ‎February 08, 2024

It's Feb. 8th and I'm still having the issue. And they closed my ticket.

JamesM4 · ‎February 08, 2024

Hello LeeLynnMachining. It's important you get the help you need so you can move forward with your work. I'll be happy to to steer you in the right direction. To get started, have you been able to get in touch with our phone support team about this?

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Open invoices report and Receive Payment show invoices that have been paid QB-Desktop