Hi janine7,
Your invoices hold important information about your business and it's vital you're able to keep record of all the invoices on your account. Don't worry, I'll be happy to give you a hand with this.
Based on what you've described, I recommend using a private/incognito browser to locate the invoices. If you're unable to find them, there's a chance that the invoices were deleted. Once a transaction is deleted there's no way to restore it. Using the Audit Log, however, you can recover the details of the deleted transaction so you can re-enter it.
Here's how to locate and re-enter deleted transaction(s):
- Select Settings ⚙️.
- Select Audit Log.
- From the Filter ▼ drop-down menu, select the appropriate user, date, and event(s).
- Select Apply.
- Locate the deleted transaction. (Tip: To easily find deleted transactions, use the browser search Ctrl + F and type "deleted").
- Under the History column, select View.
- All the information needed for the transaction can be found under the Event column.
- Using the information from the Audit log, you can re-enter the transaction with its original transaction date.
Note:
- Audit Log only works for transactions that were saved.
- There is no available report for deleted transactions.
- Consider voiding a transaction instead of deleting or completely removing it from your records.
Give this a try and feel free to keep me posted on how you make out. I recommend checking out this helpful link here which shares more info on creating invoices in QuickBooks: Create invoices in QuickBooks Online.
In case you have other questions, feel free to contact our support team using this link here.
