cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Need to update your account details or payment information for QuickBooks Desktop? Click here for our step-by-step guide.
Created with Sketch. Need help running payroll? Watch our video or read the guide in our Product Tutorial.
Level 1

All of my customers and invoices are gone in qbo. It says 0 open invoices

 
1 Comment
QuickBooks Team

All of my customers and invoices are gone in qbo. It says 0 open invoices

Hi there boomtowntowing,

 

Thanks for bringing this to my attention and letting me know what you're seeing when you log into QuickBooks Online. Having access to this information in your books and the confidence that the invoices and customer information will still be there when you log in each time is essential, and I'm here to work with you to figure out what's going on.

 

When these kinds of situations occur, a few things come to mind, the first being that you may be accessing a different account than you usually do. Apart from intentionally creating new accounts, duplicate accounts can occur for a number of reasons, including accidentally creating a new account after a trial instead of subscribing directly in the trial account, accidentally creating a new account when trying to access via the browser for the first time, and other such things. There's a pretty easy way to check.

 

With QuickBooks Online, you can have multiple subscriptions under one set of login details. To check if that's your case, select the Gear icon in your account and choose Switch company. This will take to you a list of active and inactive subscriptions. I recommend looking through these to see if any of them have the details you're expecting to see when you login.

 

Another indicator that you might have a secondary account is that you're using different login credentials than you usually do. Whether you're accessing via the mobile app, app for Windows/Mac, or browser, you can access your QuickBooks Online account in each of those areas using the same login information.

 

If you find that you do have a second QuickBooks Online account that you don't want, you can cancel the subscription following the steps here: Cancel your QuickBooks Online subscription

 

My other idea is that you're running into a cache, browser, app, or Internet issue. To tackle those, I recommend these troubleshooting steps.

For more troubleshooting or to go over your subscriptions with a member of the QuickBooks team, please use one of the following options to get in touch with us.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social MediaFacebookTwitter, and Instagram.

 

When it comes to looking up your account information, we'll want to do it in a private way to keep your details safe, so the QuickBooks Community public forum isn't ideal. Just give us a shout using one of the methods I mentioned and we'll help you get back on track.

 

Take care!