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Hi. I can't see all my customers on my laptop although I can on my phone.

 
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QuickBooks Team

Hi. I can't see all my customers on my laptop although I can on my phone.

Hi there, 

 

I know how vital it is for you to have access to your entire customer list in QuickBooks Online. If you've noticed that you're not seeing your entire customer list on your laptop while using the browser, there's a few things that you can try in order to resolve this. I'll explain how you can get back on track. 

 

Try clearing the cache and cookies in your web browser. These stored Internet files can build up over time and cause bugs in QuickBooks Online and other sites. It's important to clear these out often in order to avoid issues. Here's how to clear them: How do I clear my browser cache and temporary Internet files?

 

If you're still not seeing the entire customer list, try opening your account in an Incognito window. This is a private browsing mode that runs independently from the rest of your browser. Here's more info about that and how to use it: Browse in private.

 

You can also try using an alternative browser all together. 

 

If you're still experiencing this issue, please reach out to our tech support team so we can investigate further. 

 

Cheers.