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How can I void/cancel a "received payment"?

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Community Champion

How can I void/cancel a "received payment"?

Hello Calgary1,


I hope you are having a great weekend so far! I'd be more then happy to assist with your question.


We will first want to locate our customers transaction list, and double click on the payment as shown down below:

Double Click On Payment.PNG


Once we have located the payment and have the transaction open, we can select "More" and select void/delete:

Void - Delete Payment.PNG


If the payment is for a vendor/supplier, we will want to locate our vendor/suppliers transaction list as shown in the image below:

Locate Vendor - Supplier.PNG


Then we will want to locate and double click the payment in the transaction list:

Bill Payment.PNG


Then we can select "More" and choose void or delete as shown below:

Void - Delete Payment Bill.PNG



I hope this helps! Let me know if you have any further questions, and have a safe Halloween!


Kindest Regards,

Lourdes Fernandez