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Level 1

How do I undo a customer delete. All of my sales receipts are now gone.

1 Comment
QuickBooks Team

How do I undo a customer delete. All of my sales receipts are now gone.

Hi there, 


Mistakes like these are common. Don't worry, I'll be glad to assist you with re-adding the deleted customer through your Audit Log. 


The quickest way to view any transactions you've processed in QuickBooks is using the Audit log. You can see the changes made to your books and who made them using the audit log. It also tracks user login/logout activity, changes to settings, customers, suppliers, and employees. Since you're looking for what happened with the transactions, review the following steps for further instructions. 


Here are the steps on how to access the audit log:

  1. Go to Settings ⚙ and select Audit Log.
  2. Select Filter.
  3. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  4. Select Apply.  

If you just made your customer inactive, here's how to make them active again:

  1. Go to Sales, then select Customers.
  2. Above the Action column, select Settings ⚙, then check Include inactive.
  3. Find the customer and in the Action column, select Make Active.

In case you have other questions, feel free to contact our support team using this link here.

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