How to correct a Sales Order invoice mistake

Maria_B · ‎June 17, 2022

I have several SO's that contain same part number. I invoiced 1 of these parts against the wrong SO. I was able to update/change the PO/SO on the invoice to pull the correct part from correct SO. (I just changed the PO field and SO field to correct #'s) All my totals are correct for this part, but the SO that I originally invoiced against, is still showing in the backorder and the invoice column, the amount I invoiced.

How do I get these bo/inv numbers to go away on this SO?

Henock K · ‎June 17, 2022

Hi Maria_B,

Welcome to the Community. It's essential to correctly record your Sales Order invoice to keep track of your books. QuickBooks Desktop is a flexible program that simplifies the way you manage your books. I'd be glad to point you in the right direction to get support you need to correct a Sales Order invoice.

I recommend that you contact our customer support team. They'll have closer look at your account to remove the invoice number on the sales order. I encourage you to review this article to reach out to our support team.

Let me know if you have any questions, I'll be happy to help.

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How to correct a Sales Order invoice mistake

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