Hi there,
I'm glad to hear you're using the new Receipts feature in QuickBooks Online! This feature allows you to upload receipts quickly and easily to your account, so the system can scan and enter your transactions. I'll help you figure out what may be happening with the email module.
The first step is to register your email. For a list of steps and additional information about that, take a look here: Email your receipts to QuickBooks Online. This is an American article, but the process is the same for Canadian accounts.
Here's a few things to keep in mind:
- You can only register one email address per user for your company. Here’s how to change the email address associated with your QuickBooks user account.
- If you want to send receipts to a different company, you need to register your email for that company. You can only be registered in one company at a time, so you'll need to re-register your email to switch companies.
- In the Receipts tab, you can always select Manage Senders to manage which users can email receipts.
- For users to send receipts, they need to be at least a standard user with vendors permissions.
- If you have a gmail address with a + sign in it, you might not be able to register your email address.
If you've been able to successfully register your email address for receipts, I'd recommend trying some browser troubleshooting. Try clearing your cache and cookies in your web browser to remove any stored Internet files that may be causing issues. Here's how: How do I clear my browser cache and temporary Internet files? If you're still having troubles, try using an Incognito window in Google Chrome. This is a private window that runs separately from the rest of your browser. Here's how to use it: Browse in private. You can also try using a different browser all together.
If the issue persists, I recommend reaching out to our tech support team for further assistance. You can contact us here.
Let me know if you have any other questions.
Cheers.
