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Pinto13
Level 1

I'm very new to QB. I entered an invoice as paid but it wasn't. what is the step by step process to fix this?

 
Solved
Best answer September 03, 2020

Best Answers
PatriciaT
QuickBooks Team

I'm very new to QB. I entered an invoice as paid but it wasn't. what is the step by step process to fix this?

Hi Pinto13,

 

Welcome to the community family! QuickBooks Online makes it easy for you to run your business thanks to its awesome features. You also have the flexibility to edit your transactions when necessary, so your books are always accurate. I'll be happy to assist you with this.

 

To change the status of an invoice from Paid to Open, you simply need to delete the payment associated with that invoice. Here's how.

  1. Go to the Sales menu on the left navigation bar and choose All Sales.
  2. Locate and select your invoice to open it.
  3. Open the payment by selecting the payment blue link on the top left corner of the invoice and click on the payment date.
  4. Select More at the very bottom bar then Delete.

And voila! Your invoice status is back to Open again. To learn more about how to handle payments in QuickBooks Online, check out this article: Record invoice payments in QuickBooks Online

 

I hope this helps! Feel free to stop by any time if you need anything else.

View solution in original post

1 Comment 1
PatriciaT
QuickBooks Team

I'm very new to QB. I entered an invoice as paid but it wasn't. what is the step by step process to fix this?

Hi Pinto13,

 

Welcome to the community family! QuickBooks Online makes it easy for you to run your business thanks to its awesome features. You also have the flexibility to edit your transactions when necessary, so your books are always accurate. I'll be happy to assist you with this.

 

To change the status of an invoice from Paid to Open, you simply need to delete the payment associated with that invoice. Here's how.

  1. Go to the Sales menu on the left navigation bar and choose All Sales.
  2. Locate and select your invoice to open it.
  3. Open the payment by selecting the payment blue link on the top left corner of the invoice and click on the payment date.
  4. Select More at the very bottom bar then Delete.

And voila! Your invoice status is back to Open again. To learn more about how to handle payments in QuickBooks Online, check out this article: Record invoice payments in QuickBooks Online

 

I hope this helps! Feel free to stop by any time if you need anything else.

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