Hi emissiontesting-,
Thanks for reaching out here. Welcome! The QuickBooks Online mobile app is a dynamic way to complete your daily bookkeeping goals while on-the-go. It's important that you're able to access your data effortlessly. I'd be glad to assist!
If you haven't done so already, I suggest refreshing the app, or uninstall and reinstall it. This will ensure it's up to date. If you experience the same result, log into your QuickBooks account from a web browser.
Please don't hesitate to contact us, if you require additional assistance.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to reach back out, if you have other questions. We are always happy to help!
