Hi audreypartidge6,
Welcome to the Intuit Community! You've reached the right place for help. Don't worry, I'm here to get to the bottom of this.
The 504 error is an HTTP status code means that one server did not receive a timely response from another server that it was accessing while attempting to load the web page. This usually occurs when one of the two servers is down or not working properly.
Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: Clear cache and cookies.
In case this error persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details:
- Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
I'll be one message away in case you need further assistance.
