Hello, jschiller-hpsins
Thank you for reaching out to the community for support. I would be happy to guide you in the right direction.
Sometimes browsing data accumulates and prevents the software from doing what it's supposed to do. I recommend trying these troubleshooting steps to see if it helps resolve the issue.
1. In the app, try to reset data by selecting “Menu” ☰ and tap Help & Feedback. Tap Refresh Data.
2. Restart or try another device
3. You can try uninstalling and reinstalling the QuickBooks Online app.
If the problem persists after trying the steps above, I recommend contacting the support team outside of the community. They have the appropriate tools to escalate the situation if they deem it necessary. You can contact them by following these steps:
Request a call back: Click Help > send the “support” message > select Join Us > click Join Us again > enter the details of your question and click Let's Talk > click Request a Call Back.
If you have any further questions, please do not hesitate to contact us here.
