Hi lynnphtr,
Making sure you're recording the refund the right way is a good exercise for preventing errors in your books. I'd be happy to steer you in the right direction so you can focus on doing the things you enjoy.
To ensure accuracy in your books, I recommend contacting an accounting professional to get more info on recording the transactions. Doing this will help prevent any future discrepancies in your books. If you're not in contact with one, I encourage you to search for one on our website using this link here. Here's a helpful resource I encourage you to check out: Record a customer refund in QuickBooks Online.
If you still have questions after checking out the resources above, feel free to reach back to me in the comments below. For additional support, please reach out to our support team using the info below:
Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
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Enjoy the rest of your week! I'll be here if you need anything.
