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usermicah
Level 1

My invoice is in draft. I had sent it but edited it and then save it in draft. It was paid but there is no way to mark it as paid. I want to mark the invoice as paid. Thank you.

 
1 Comment 1
LauraAB
QuickBooks Team

My invoice is in draft. I had sent it but edited it and then save it in draft. It was paid but there is no way to mark it as paid. I want to mark the invoice as paid. Thank you.

Hello usermicah,

 

It's great to have you join us here in the QuickBooks Community. Thanks for choosing QuickBooks Self-Employed to manage your transactions and for shedding some light on what's going on in your account. I can absolutely help you get back on track with your edited invoice.

 

Having the options to make edits to your invoices is good for when you notice errors or missing details that you'd like to change or add. When you edit an invoice in QuickBooks Self-Employed, the program gives you the opportunity to Send reminderSave as draft, or Preview. When you click Save as draft, it reverts the invoice back to that initial status before being sent, which is why you cannot mark it as paid.

 

The way QuickBooks Self-Employed handles invoices is fairly simple, but comes with its limitations. One of those limitations is that in order for the invoice to be marked as paid, it needs to be sent. This includes after edits are made to the invoice. The goal behind this is to make sure that your customer is up-to-date with any changes that have been made to the invoice. I can appreciate not wanting to send it again if the change was minor, however.

 

What you can consider in those instances is either sending the invoice to the customer again with a note that there was a small update and the re-sent transaction is just for their reference or you can change the email on the invoice to your own, then click send. Once the invoice has been sent out again, regardless of which option you've chosen, then you'll be able to select Mark as paid.

 

I know this sort of limitation can cause extra work, so I recommend sharing any thoughts you have about it as feedback to our product development team. Using the steps below, you can leave a comment that's forwarded to that team for consideration as the program continues to evolve.

  1. Select the Assistant feature.
  2. Type and enter "feedback" into the Assistant chatbox.
  3. Follow the prompts to leave feedback.

For your reference, here's out article about invoicing: Create invoices in QuickBooks Self-Employed

 

Take care!

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