Hey there, Jeffrey Burke.
I appreciate you reaching out to us here. I'd be happy to guide you in the right direction.
Based on the information you've provided, I feel you'd benefit from reviewing the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix issues and errors in QuickBooks Desktop. If you require additional assistance, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well s view your screen to better assist you. You can reach them bu following the methods listed here.
If you have any other questions, feel free to reach back out.
